Refund policy

📄 REFUND & RETURN POLICY

Tiny Imprints

Contact Email: infotinyimprints@gmail.com

At Tiny Imprints, we take great pride in helping you preserve your most precious family memories. We want you to be completely satisfied with your order. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet all of the following conditions:

  • It must be in the same condition that you received it: unused, unworn, and unwashed.

  • The original packaging, including the keepsake frame, clay pouches, brushes, roller, and paint sets, must be complete and intact.

  • You must provide a valid receipt or proof of purchase.

2. Non-Returnable & Non-Refundable Items

Due to the personal and custom nature of our kits, we cannot accept returns or offer refunds for items that have already been opened or used.

  • Opened or Used Clay: Once the sealed clay/impression material packaging has been opened, exposed to air, or mixed/used, it cannot be returned or refunded.

  • Items returned to us without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at infotinyimprints@gmail.com if:

  • The item or glass frame arrived broken or damaged during transit.

  • You received the wrong item or missing components.

How to report a damaged item:

  1. Send an email to infotinyimprints@gmail.com.

  2. Include your Order Number and clear photos or video evidence of the damaged product and its outer packaging.

  3. Upon evaluation, we will immediately issue a free replacement or a full/partial refund at our discretion.

4. Return Shipping Costs

  • Customer Responsibility: If you are returning an unused item due to a change of mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Store Responsibility: If the return/replacement is due to our error (e.g., defective or wrong item received), we will cover the replacement shipping fees.

5. Exchanges

The fastest way to ensure you get what you want is to return the unused item you have (following the return guidelines above) and, once the return is accepted, make a separate purchase for the new item.

6. Refunds Process

Once we receive and inspect your returned item, we will notify you by email whether your refund was approved or rejected:

  • Approved Returns: Your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted by your financial institution. If you’ve done this and still have not received your refund, please contact us at infotinyimprints@gmail.com.

7. Cancellations

If you need to cancel your order, please contact us at infotinyimprints@gmail.com as soon as possible. Once an order has entered the processing or shipping phase, it cannot be canceled, and you will need to follow the standard return process upon receiving the item.